A professional outsourced business services company providing third party logistics and contact centre services, document management and back office processing.
About Mosaic Fulfilment Solutions
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards and innovation in, state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
We have worked with businesses of all size and across all sectors including FMCGs, Financial Organisations and Charities to name just a few. Our close working client relationships enables a flexible and tailored approach to business means we build bespoke solutions that work for our clients need.
Continuing to providing clients with dynamic end-to-end, response handling & fulfilment services
Our continual investment in the cutting-edge technologies, processes and staff development has made Mosaic the perfect environment to handle your fulfilment requirements. Our passion to exceed expectations drives us to go above beyond and our omni-channel solution, offers our clients unrivalled coverage across all areas.
At Mosaic, we’re passionate about the services we provide, delivering industry recognised contact centre facilities, best-in-class mail and print solutions, warehousing and fully inegrated fulfilment & web-based order fulfilment processes that put your customers first.
We are passionate about exceeding the expectations of both you and your customers
In today’s fast-moving retail world, the customer is king. From order to delivery we know you need to respond to your customers’ needs and expectations with efficiency and maximim effect. Simplicity drives engagement & loyalty and we place that ethos at the core of our offering. Our adaptable solutions enable clients to handle all requests in a stress-free and cost-effective way, catering for individual customer needs and ensuring your business stays ahead of the competition.
Mosaic’s areas of expertise are:
- Digital Print and Mail, we operate state-of-the-art digital presses, print finishing and mail production equipment – all supported by specialist print production and workflow software integrated into Mosaic’s own DataHub, allowing for automated end-to-end variable data print production and fulfilment solutions.
- Contact Centre, we employ omni-channel contact management software that supports call handling, email management, web chat, SMS and social media, all through a single real-time interface. All associated transactional data, KPI’s and SLA are fed back into the DataHub supporting multi-channel analysis for campaigns, projects and utilisation.
- Ecommerce Fulfilment, our solutions provide businesses with an end-to-end service that includes website and backend system integration, bespoke picking and packing and delivery solutions for all online orders. Dispatch management software integrated with our carrier partners ensures a cost-effective and considered delivery method is used on every order. We build and maintain both standard and bespoke integrations, webservices, API’s, and EDI solutions and for widely used platforms such as Magento, Shopify and OpenCart and marketplaces such as Amazon and eBay.
- Warehousing, our process resilience and management technology are second to none, supporting exceptional inventory management and picking accuracy. Flexible Integrations with any system and automated daily reports with extensive management information ensure complete operational visibility. The real-time fulfilment technology and software integrates directly with any shopping cart or sales platform to make the order fulfilment process simple, faster and accurate.
- Response Handling, we’ve invested in market leading post opening, sorting and image scanning systems to deliver automated classification and extraction of data, workflow management and extensive document storage solutions. The processes Mosaic employs delivers speed, accuracy, security and full compliance delivered in a cost-effective and secure environment, improving both efficiency and campaign effectiveness.
multi-channel, multi-platform integrations
Mosaic proudly support memberships and accreditations for:
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
26th October, 2017 Mosaic is delighted to announce it has acquired an interest in Telebank Ltd. Along with an interest acquired in Committed Giving earlier in the year, this creates a formidable collaboration and further enhances Mosaic’s...