Answering calls to our inbound Contact Centre (no cold-calling!), you will be responsible for providing an exceptional standard of customer service to a broad range of customers, using your excellent product knowledge to assist customers right through to checkout and supporting customers by cross-selling where appropriate. As well as supporting customers ordering items over the phone, you will also answer incoming calls on behalf of and process donations for charities. Ensuring a high standard of customer service at all times, you will build and maintain customer information data records and work with well-known established companies and charities to help improve their customer service offering.
We are looking for candidates who can demonstrate excellent customer service skills who possess a high standard of verbal communication. You will be able to efficiently multi-task and remain calm under pressure. Patient and understanding, you will be able to listen to what customers are looking for and provide appropriate advice and suggestions to suit their needs. You will have a keen eye for detail and a high level of accuracy to ensure that customer records are as accurate as possible.
Who We Are
Mosaic Fulfilment Solutions is a leading provider of contact centre services, ecommerce distribution, document management and back office processing. Our services are used by over 90 clients in a vast range of sectors, including retail, ecommerce, FMCG and charity. Mosaic is an incredibly innovative business, placing people and technology at the very centre of our service offering. With excellent staff and client retention, we are financially strong and growing and committed to achieving our business objectives through our people.
Due to the rural location of our office, a full UK Driving Licence is desirable.
If you, or someone that you know, would like to be considered for this role, please forward an up-to-date copy of your CV to firstname.lastname@example.org stating in the title of your email which role you would like to be considered for.
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Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Mosaic Fulfilment Solutions, are a proud member of the DMA (Direct Marketing Association), a network of more than 1,000 companies across a wide range of industries, who aim to drive interaction, creativity and industry guidance.