Contact Centre Services UK - Mosaic Fulfilment Solutions

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Contact Centre Services

Mosaic’s award-winning UK based Client Support Centre, provides high-quality inbound and outbound contact centre solutions. Our considerable experience and commitment, coupled with exacting standards of quality control, have consistently helped clients to achieve customer service excellence.

From our York office, Mosaic offer outsourced contact centre services for both B2B and B2C, that deliver real and lasting value to our clients and customers. Through our bespoke and tailored approach, cutting-edge software, and skilled service agents, Mosaic’s contact solutions work for organisations of all size.

Our omnichannel CMS, and skills-based routing software, support all communication elements including: call handling; email and SMS management; web-chat and social media. Delivering everything through a single real-time interface, purpose built to ensure brand enhancement and customer satisfaction.

It costs significantly more to acquire new customers than to retain existing ones.

To provide exceptional support, its critical Mosaic become an extension of any business. Offering dedicated and shared resource, assisted by historic and real-time call information, all ensuring our agents performance is managed effectively and cementing them as a true extension of your business.

Our powerful CRM tools, provide invaluable business intel into your customers behaviour, generating key consumer insights that enable customers to personally served in the way that most meets their individual needs. All ensuring positive brand reputation and a satisfied loyal customer.

Our contact centre is open seven days a week, and built as a resilient mission critical environment with business continuity solutions ensuring zero downtime

Contact us for more information on: 01904 202 140 | or Email: hello@mosaic-fs.co.uk

Contact Centre Services

Mosaic’s award-winning UK based Client Support Centre, provides high-quality inbound and outbound contact centre solutions. Our considerable experience and commitment, coupled with exacting standards of quality control, have consistently helped clients to achieve customer service excellence.

From our York office, Mosaic offer outsourced contact centre services for both B2B and B2C, that deliver real and lasting value to our clients and customers. Through our bespoke and tailored approach, cutting-edge software, and skilled service agents, Mosaic’s contact solutions work for organisations of all size.

Our omnichannel CMS, and skills-based routing software, support all communication elements including: call handling; email and SMS management; web-chat and social media. Delivering everything through a single real-time interface, purpose built to ensure brand enhancement and customer satisfaction.

It costs significantly more to acquire new customers than to retain existing ones.

To provide exceptional support, its critical Mosaic become an extension of any business. Offering dedicated and shared resource, assisted by historic and real-time call information, all ensuring our agents performance is managed effectively and cementing them as a true extension of your business.

Our powerful CRM tools, provide invaluable business intel into your customers behaviour, generating key consumer insights that enable customers to personally served in the way that most meets their individual needs. All ensuring positive brand reputation and a satisfied loyal customer.

Mosaic Fulfilment Solutions, maintain the expertise and infrastructure, to deliver industry-leading customer contact services for brands and retailers of all size, including but not limited to:

Our contact centre is open seven days a week, and built as a resilient mission critical environment with business continuity solutions ensuring zero downtime

Contact us for more information on: 01904 202 140 | or Email: hello@mosaic-fs.co.uk

About

Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

Latest News

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The New York House: July Update Tuesday, 10th July The groundwork on the construction is now well underway, and in the coming weeks we will have some fantastic aerial footage to show, but as the diggers near completion clearing the site for our brand new 200 capacity...

York House,
Wetherby Road,
York YO26 7NH

T: 01904 202140
E: hello@mosaic-fs.co.uk

About

Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

Latest News

Donation Processing: Telebank Ltd Statement

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York House,
Wetherby Road,
York YO26 7NH

T: 01904 202140
E: hello@mosaic-fs.co.uk