Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.
Contact Centre Services
Mosaic’s omni-channel (CMS) system supports all communication elements including: email management, web chat, (SMS) and social media. All delivered through a single, real-time interface. Our skills-based routing system effectively manages all inbound cross-channel communication, and our experienced customer service teams will go above-and-beyond to leave customers with a positive long-lasting impression and clients with a satisfied, loyal customer.
Our powerful Customer Relationship Management (CRM) tools, provide invaluable insights into customer behaviour. Armed with these insights, your customers can be personally served in the way that most meets their individual needs.
We know it costs significantly more to acquire new customers than to retain existing ones.
Mosaic provides an array of solutions including:
- Appointment Setting
- Automated Call-Handling
- Call Recording and Remote Monitoring
- Compliance as standard – GDPR, DPA, ISO, PCI DSS
- Customer and Product Enquiries
- Donation Processing
- DRTV Campaigns
- Order Processing
- Overflow Services
- PCI DSS accredited environment
- Problem Solving
- Product Enquiries
- Single-Call Resolution
- Subscription programmes
multi-channel, multi-platform integrations
Mosaic proudly support memberships and accreditations for:
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
26th October, 2017 Mosaic is delighted to announce it has acquired an interest in Telebank Ltd. Along with an interest acquired in Committed Giving earlier in the year, this creates a formidable collaboration and further enhances Mosaic’s...