Temporary – Four Months (Commencing September 2018)
Working within our Contact Centre, you will be working as a part of a dedicated team to provide exceptional customer service on behalf of one of our well-known, household name charity clients. You will be responsible for providing an exceptional standard of customer service to a broad range of customers across a variety of different channels ranging from inbound calls to email enquiries to live webchat. With a commitment to provide the best customer service, you will be responsible for representing our client in a consistent and positive manner to their customers.
A natural customer service champion, you will build rapport with customers and have a desire to see queries through to resolution. With a high degree of accuracy and attention to detail, you will have the ability to accurately record notes to ensure that customer records are kept as up to date and accurate as possible.
We are looking for candidates who can demonstrate excellent customer service skills who possess a high standard of verbal communication. You will be able to efficiently multi-task and remain calm under pressure. Patient and understanding, you will be able to listen to what customers are looking for and provide appropriate advice and suggestions to suit their needs. You will have a keen eye for detail and a high level of accuracy to ensure that customer records are as accurate as possible.
Who We Are
Mosaic Fulfilment Solutions is a leading provider of contact centre services, ecommerce distribution, document management and back office processing. Our services are used by over 90 clients in a vast range of sectors, including retail, ecommerce, FMCG and charity. Mosaic is an incredibly innovative business, placing people and technology at the very centre of our service offering. With excellent staff and client retention, we are financially strong and growing and committed to achieving our business objectives through our people.
What you’ll get in return is a competitive salary, free on-site parking and an on-site gym. We will support your development, providing skills and knowledge training supported by our helpful team leaders who will be on-hand to support you to do the best job that you can.
Due to the rural location of our office, a full UK Driving Licence is required
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Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Mosaic Fulfilment Solutions, are a proud member of the DMA (Direct Marketing Association), a network of more than 1,000 companies across a wide range of industries, who aim to drive interaction, creativity and industry guidance.