You spend ages waiting for a bus, then three come along at once. This is perhaps the most apt way of looking at contact centre overflow, and why having the resources to support increased demand could play a crucial part.
It’s often the case that increased call numbers will follow a major announcement and certain allowances can be made to handle this, but unpredictable call volumes could make or break a customers’ experience.
Being able to effectively handle unexpected growth could be the difference between customer retention and long-term loss, but building, training and staffing your own contact centre isn’t always the most viable option.
Mosaic understand this, and can support your businesses goals. Ensuring that even during those peak and unexpected spikes your customers continue to receive great service and your business, quality call-data.
Our modern contact centre is staffed by skilled professionals and can provide dedicated or flexible resource when required, ensuring maximum capacity is present and brand value protected.
The modern contact centre needs to be able to adapt and this is why Mosaic’s contact centre is more than call centre, supporting your customer service teams to offer a truly immersive series of overflow solutions.
All supported through seamless integrations, data gathering and real-time call monitoring, our solutions will delight customers, handle demand & arm business with key business insights to shape future decisions.
Mosaic Fulfilment Solutions, operate a resilient, mission critical contact centre environment. Open Seven-Days-A-Week and enforced with business continuity solutions ensuring zero downtime.
If you want to know more about our award-winning solutions contact Mosaic today 01904 202 140 | email@example.com
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Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Mosaic Fulfilment Solutions, are a proud member of the DMA (Direct Marketing Association), a network of more than 1,000 companies across a wide range of industries, who aim to drive interaction, creativity and industry guidance.