Contact Centre: Overflow Services
You spend ages waiting for a bus, then three come along at once. This is perhaps the most apt way of looking at contact centre overflow, and why having the resources to support increased demand are a crucial part of any modern contact centre.
It’s often the case that increased call numbers will follow a major announcement, a product launch or seasonal trend and certain allowances can be made, but unpredictable call volumes could make or break a customers’ experience.
Being able to effectively handle this growth could be the difference between customer retention and long-term loss, but Building, Staffing, Training and supporting your own contact centre isn’t always the most viable option.
Mosaic understand this and can support your businesses goals through our unique series of overflow services. Ensuring that even during those peak and unexpected spikes your customers continue to receive great service and your business, quality call-data.
Our contact centre, is more than a call-centre. We’re able to support your customer service teams and offer a true immersive series of overflow solutions, that really make our agents true extensions of your business, all at a fraction of the cost of running this in-house.
Mosaic Fulfilment Solutions, operate a resilient, mission critical contact centre environment. Open Seven-Days-A-Week and enforced with business continuity solutions ensuring zero downtime.
If you want to know more about our award winning solutions contact Mosaic today
01904 202 140 | email@example.com
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Lotteries Council Mosaic Fulfilment Solutions are proud to be a member of the Lotteries Council and take great satisfaction in helping our clients achieve their fundraising goals. Mosaic have been a leading provider for the management and administration of...