Outsourced Contact Centre Services - Mosaic Fulfilment Solutions

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Contact Centre Services

Our York based Client Support Centre has provided the highest-quality inbound and outbound customer contact solutions for well over 10-years, and we’re excited to keep delivering for many more to come.

Mosaic offers award-winning B2B and B2C contact centre services. Our omnichannel management software supports calls and email management, web chat, SMS and social communication all in a single real-time interface. Whilst skills-based routing effectively manages all inbound communications.

Our highly skilled customer service teams will then ensure a positive, long-lasting impression that reinforces brand values and enhances the overall customer experience, through their extensive product and company knowledge and our powerful CRM tools, increasing repeat custom.

It’s a well-known fact that it costs significantly more to acquire new customers than to retain existing ones.

To provide the exceptional service we do, it’s critical that Mosaic become an extension of your business. Our solutions include both dedicated and shared resource, yet further supported buy automated call handling, real-time call information and historical data for agent performance analysis.

Armed with these insights, exceptional product knowledge, powerful technologies and a modern, PCI 3.2 and ISO accredited environment, Mosaic delivers industry-leading and fully personalised contact centre services for brands of all type.

Our in-depth contact centre services include, but aren’t limited to:

contact centre services

SINGLE CALL
RESOLUTION

contact centre services

DRTV
CAMPAIGNS

contact centre services

COMPLIANCE
AS STANDARD

contact centre services

CALL-DATA
MONITORING

contact centre services

OVERFLOW
SERVICES

contact centre services

SUBSCRIPTION
PROGRAMMES

contact centre services

DONATION
PROCESSING

contact centre services

CUSTOMER &
PRODUCT ENQUIRIES

Our contact centre is open seven-days-a-week and built as a resilient mission-critical environment, with business continuity solutions ensuring zero downtime.

Contact Mosaic today and see how our contact centre services could work for you. 

01904 202 140 | hello@mosaic-fs.co.uk

Mosaic integrate with all major platforms, Webservices, API's and Marketplaces

contact centre services

01904 202 140

hello@mosaic-fs.co.uk

Mosaic has provided dynamic outsourcing solutions since 2009. Our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

contact centre services

Mosaic Fulfilment Solutions Ltd, York House, Wetherby Road, York, YO26 7NH