Outsourced Contact Centre Services - Mosaic Fulfilment Solutions

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Our York based Client Support Centre provides high-quality inbound and outbound customer contact solutions.

Contact Centre Services

Our York based Client Support Centre has provided the highest-quality inbound and outbound customer contact solutions for well over 10-years, and we’re excited to keep delivering for many more to come.

Mosaic offers award-winning B2B and B2C contact centre services. Our omnichannel management software supports calls and email management, web chat, SMS and social communication all in a single real-time interface. Whilst skills-based routing effectively manages all inbound communications.

Our highly skilled customer service teams will then ensure a positive, long-lasting impression that reinforces brand values and enhances the overall customer experience, through their extensive product and company knowledge and our powerful CRM tools, increasing repeat custom.

It’s a well-known fact that it costs significantly more to acquire new customers than to retain existing ones.

To provide the exceptional service we do, Mosaic must become an extension of your business. Our solutions include both dedicated and shared resource, yet further supported buy automated call handling, real-time call information and historical data for agent performance analysis.

Armed with these insights, exceptional product knowledge, powerful technologies and a modern, PCI 3.2.1, ISO 27001 & ISO 9001 accredited environment, Mosaic delivers industry-leading and fully personalised contact centre services for brands of all type.

Our in-depth contact centre services include, but aren’t limited to:

Single Call Resolution

SINGLE CALL
RESOLUTION

DRTV

DRTV
CAMPAIGNS

Compliance

COMPLIANCE
AS STANDARD

Call Monitoring

CALL
MONITORING

Overflow Services

OVERFLOW
SERVICES

Subscription Programmes

SUBSCRIPTION
PROGRAMMES

Donation Processing

DONATION
PROCESSING

Customer Product Enquiries

CUSTOMER &
PRODUCT ENQUIRIES

Our contact centre is open seven-days-a-week and built as a resilient mission-critical environment, with business continuity solutions ensuring zero downtime.

Contact Mosaic today and see how our contact centre services could work for you. 

01904 202 140 | hello@mosaic-fs.co.uk

Mosaic integrate with all major platforms, Webservices, API's and Marketplaces

Fulfilment Solutions

01904 202 140

hello@mosaic-fs.co.uk

Mosaic has provided dynamic outsourcing solutions since 2009. Our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

Accredited Services

Mosaic Fulfilment Solutions Ltd, York House, Wetherby Road, York, YO26 7NH