What’s the role?
Answering calls to our inbound Contact Centre (no cold-calling!), you will be responsible for providing an exceptional standard of customer service to a broad range of customers, using your excellent product knowledge to assist customers right through to checkout and supporting customers by cross-selling where appropriate. As well as supporting customers ordering items over the phone, you will also answer incoming calls on behalf of and process donations for charities.
Ensuring a high standard of customer service at all times, you will build and maintain customer information data records and work with well-known established companies and charities to help improve their customer service offering.
A natural customer service champion, you will build rapport with customers and have a desire to see queries through to resolution. With a high degree of accuracy and attention to detail, you will have the ability to accurately record notes to ensure that customer records are kept as up to date and accurate as possible.
Our Contact Centre is open from 8am until 8pm, seven days a week, and built as a resilient mission-critical environment so we would expect some flexibility from the people who join us to suit business requirements. We are looking to recruit two team members on the following shift patterns:
Sunday – 9am to 6pm
4 days from 12pm to 8pm, one shift starting at 12.30pm (days to be agreed)
Saturday – 2pm to 8pm
3 nights, 3pm to 8pm
4 nights, 8pm finish
What are we looking for?
We are looking for people who can demonstrate excellent customer service skills who possess a high standard of verbal communication. You will be able to efficiently multi-task and remain calm under pressure. Patient and understanding, you will be able to listen to what customers are looking for and provide appropriate advice and suggestions to suit their needs.
What will I get in return?
You’ll get a competitive salary and development and progression opportunities. We will support your development, providing skills and knowledge training supported by our helpful team leaders who will be on-hand to support you to do the best job that you can. Working in our newly renovated open-plan office, you’ll also benefit from free on-site parking and access to our on-site gym.
Who are we?
Mosaic Fulfilment Solutions is a leading provider of contact centre services, ecommerce distribution, document management and back-office processing. Our services are used by over 90 clients in a vast range of sectors, including retail, ecommerce, FMCG and charity. Mosaic is an incredibly innovative business, placing people and technology at the very centre of our service offering. With excellent staff and client retention, we are financially strong and growing and committed to achieving our business objectives through our people.
Our offices are rural, so it would be great if you have a full UK driving licence.
If you would like to be considered for this role, please submit a recent copy of your CV and a covering letter to firstname.lastname@example.org
Mosaic integrate with all major platforms, Webservices, API's and Marketplaces
01904 202 140
Mosaic has provided dynamic outsourcing solutions since 2009. Our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Mosaic Fulfilment Solutions Ltd, York House, Wetherby Road, York, YO26 7NH