Much like Single Call Resolution being able to resolve a customer need at the first time of asking, is an important tool in a brands armoury and an essential requirement for long-term customer satisfaction and retention.
Customer demand is such that when representing the brand, you are expected to know everything and handle any enquiry, no matter how small or detailed it may be.
Being able to process these demands, resolve enquires and potentially handle conflict requires specialist agents, fully immersed in brand and product knowledge.
Mosaic are able to provider specialist contact centre services that can fulfil this need. Supplying highly skilled specialists working for your brand and at the forefront of customer service, offers clients complete peace of mind.
Our contact centre agents will become extensions of your business. Armed with exceptional knowledge they are able to resolve enquiries, provide detailed information and help customers through to sale, all on the one call.
Through integrated CRM systems, call monitoring tools and agent performance metrics, Mosaic are able to provide leading solutions that fulfil this need and help reinforce brand reputation.
What sets Mosaic’s and our agents apart is being able to resolve customer & product enquiries at the first time of asking, all whilst looking at up sell and cross-sell opportunities.
Mosaic’s contact centre is open seven days-a-week, and built as a resilient mission critical environment with business continuity solutions ensuring zero downtime.
Mosaic integrate with all major platforms, Webservices, API's and Marketplaces
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Mosaic has boosted its third sector position to becomes the UK’s most comprehensive charity services provider with the acquisition of an interest in dedicated charity provider CFP Lotteries & Raffles. Read more about the partnership here.