Frequently Asked Questions (FAQs) - Mosaic Fulfilment Solutions

Frequently Asked Questions (FAQs)

Mosaic Fulfilment Solutions (FAQs)

What is Order Fulfilment?

Order fulfilment is the process cycle taking the customer from initial enquiry and purchase right through to product receipt. Mosaic provide the complete end-to-end solution via our contact centre and post room for initial response handling and payment processing through to our warehouse and print facilities for product storage, picking, packing and printing and finally via our extensive network of courier partners for order tracking and delivery.

Why Outsource Order Fulfilment?

Outsourcing order fulfilment enables brands and retailers to focus on more important matters such as marketing and growing their organisations. By outsourcing to Mosaic, companies receive the very best service standards, technologies and facilities operating as a true extension of their business at a fraction of the cost of operating in-house.

How do Fulfilment Services work?

Through the integration between our IT systems and infrastructure and client’s own technologies, your stock and order information are exchanged with us allowing Mosaic to perfectly align our services with your brand expectation. Via our multi-purpose single UK site, Mosaic will then pick your customers’ orders and pack them to your bespoke requirements before ensuring they sent via our extensive network of courier partners and all before updating the order information, its status and other associated costs and details.

Unlink other fulfilment providers, Mosaic’s fulfilment services go beyond ordinary fulfilment providers, offering significant value-adds such as response handling solutions via our contact centre and post room and print management facilities for acknowledgement and banking and thanking solutions.

What is a Fulfilment House/ Fulfilment Centre?

‘Fulfilment House’ and ‘Fulfilment Centre’ are modern terms for the traditional packing warehouses whereby inventory is received, stored and picked and eventually packed before being shipped out directly to customers.


Mosaic boast over 100,000 sq. ft of warehousing space from our York House based HQ. With 11-meter high racking and capacity to handle over 2 million parcels per annum, we are sure we have the solutions to support your business.

Why work with Mosaic Fulfilment Solutions?

Mosaic aims to provide the complete fulfilment package from response handling through to mail and order fulfilment and finally product delivery, all supplied as a cost-effective and stress-free alternative to in-house or other providers. Contact us today to see how our tailored solutions could work for you.

What does PCI compliant mean?

In being PCI 3.2.1 compliant Mosaic have adhered to the strict standards put forward by the PCI Compliance Security Standard Council (PCI CSS) for the processing, storage and/or transmission of credit card data. The PCI 3.2 standard act as a measure to help protect against identity theft and ensure online transactions are secure. Mosaic take great pride in holding our PCI 3.2 alongside our other accreditations such as ISO 9001 and ISO 27001 certifications.

Who are the Courier Partners we work with?

Over 10 years in operation has seen Mosaic create an extensive range of delivery options for national and international order fulfilment. We work with all major providers including DHL, DPD, Hermes, Parcelforce & Royal Mail.

What integrations do we support?

Mosaic offers seamless eCommerce integration with all of the major marketplaces, shopping carts and major third-party plugins including Amazon, Magento, WooCommerce and Shopify.

You can see our full integration services supported here:

Mosaic integrate with all major platforms, Webservices, API's and Marketplaces

Fulfilment Solutions

01904 202 140

Mosaic has provided dynamic outsourcing solutions since 2009. Our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.

Accredited Services

Mosaic Fulfilment Solutions Ltd, York House, Wetherby Road, York, YO26 7NH