The modern contact centre goes beyond the traditional stereotype of a “call centre” and its important that the distinction be made for brands looking to outsource these types of opportunities.
When looking for an outsourcing partner to provide contract centre services, it’s essential they are able to offer a fully integrated solution that can seamlessly connect with any interface.
More so, the solutions on offer must go beyond the services provided and demonstrate real-time commercial value, reducing costs, increasing profits and enhancing the customers experience.
Through cutting-edge programme & agent analysis through to industry leading solutions like, real-time business intelligence and insightful subscription modelling, Mosaic are the provider for outsourced business services.
Our powerful datahub technology offers clients unparalleled access to programme information, bringing in multiple sources and channels into a single screen.
Understanding how and where customers buy alongside internal agent analysis gives our clients a head start on competition and with our agents invested extensions of your business, the results will be felt right away.
Mosaic have proven time and time again that we can provide measurable impact for our clients and for a fraction of the cost of running and staffing your own contact centre.
Mosaic’s contact centre is open seven days-a-week, and built as a resilient mission critical environment with business continuity solutions ensuring zero downtime.
Mosaic integrate with all major platforms, Webservices, API's and Marketplaces
Mosaic Fulfilment Solutions have provided dynamic outsourcing solutions since 2009. In that time our industry-leading combination of dedication towards, and innovation in state-of-the-art systems has delivered significant and measurable benefits across our broad range of clients.
Mosaic has boosted its third sector position to becomes the UK’s most comprehensive charity services provider with the acquisition of an interest in dedicated charity provider CFP Lotteries & Raffles. Read more about the partnership here.